DataCentre Management

IT Outsourcing

IT Security

Your next nearshore partner for:

Hungary

Extend your baseline or seasonal peak IT service capacity by utilizing our resources remotely through a Central-European nearshore partnership.
Stay within 1 hour of your timezone and within the EU,
while significantly lowering your labour cost.

Why Hungary?

Strong history of innovation and technology,
highly capable engineers, good English skills, reasonable pricing, ~1 hour timezone difference,
EU-member state

Why 4iG?

TRANSPARENCY AND STABILITY

4iG is a Public Limited Company, traded on the Budapest Stock Exchange.

SECURITY AND COMPLIANCE

4iG’s security and quality assurance policies and procedures comply with strict government and industry standards and regulations (ISO27001, ISO20000).

FLEXIBILITY

4iG has proven to be flexible in order to fulfill our clients’ expectations in timing and resources.

EXPERIENCE AND KNOWLEDGE

4iG’s most important assets are the 350+ technical employees (consultants and highly qualified engineers and technicians) .

STATE OF THE ART SOLUTIONS

4iG continuously thrives to improve services using the most up-to-date technology solutions.

data protection policy

Let's talk to each other!
Schedule a video call or personal meeting

Nearshore partnership in datacentre and IT managed services

4iG provides custom-tailored Datacentre Management Services in two models.

We recommend the competency lease model to those partners who would like to focus on direct value creation for their customers and tasks that require deep understanding of the client, and therefore decide to outsource those activities, which are

- well defined,

- does not require deep understanding of the clients’ business,

- high in volume: typically operational and deployment tasks.

Typically, in this model our engineers are working closely together with our partner’s IT resolution teams.

In the managed model, we provide services through our own management tools and processes tailored to our customers’ requirements. Typically, in this model our professionals are working remotely and autonomously, so our partners do not need to allocate management resources for operational control.

Extend capacity, cover service peaks

Compatible business practice and strong references

Wide range of skills and competencies

High-quality service, reliable IT professionals at lower costs

EU environment: compliance & standards

Providing skilled resources and a fully managed operation of utility-like datacentre infrastructure to reach outstanding service levels

English speaking technical staff providing higher than average first-call-fix rate

IMAC, Break/Fix, Deskside Support services around major cities across Europe

Routing and switching, security, wireless solutions of major vendors (CISCO, WatchGuard, Barracuda, HP, Aruba, DELL, etc.)

Supporting many of the popular off-the-shelf business applications (ERPs, databases, ticketing systems, document management systems, etc.) and custom applications as well

Infrastructure operations in public cloud (Azure, IBM, AWS) and broad-scale Office 365 service operations

Industry specific process and measurement system validation for pharmaceuticals (IQ, OQ, PQ, Information Security, Data Integrity)

24/7 ServiceDesk

Field Support

Network Operations

Application Support

Cloud Operations

Validation services

Datacentre Operations

Our services

Our delivery includes

• Service Level Management
• ITIL based service operations methodology
• Resource and competency management
• Single point of contact through a dedicated Service Delivery Manager
• Regular service reporting
• Regular service review
• Service takeover – based on pre-agreed process
• Participating on onsite trainings

Our competencies

• 24/7 Service Desk
• Cloud & Virtualization platforms – Microsoft Azure &Hyper-V, AWS, VMware, Xen
• Storage operations – HPE, Dell EMC, NetApp
• Server operations & deployment – Windows and Linux
• Microsoft application operations – Office 365, Exchange,Sharepoint
• Database operations – Microsoft, Oracle
• Backup – VEEAM, Arcserve UDP, Veritas Netbackup, IBM TSM, Microsoft DPM
• Network operations – Cisco, WatchGuard, Barracuda
• Application support – off-the-shelf and custom as well
• Patch management
• Monitoring – SCOM, Nagios, Zabbix

4iG in a nutshell

4iG Plc., and its predecessor Humansoft Ltd. has more than 30 years successful history, as a leading player in the local IT market. 4iG provides services in several countries including the UK. 4iG is a member of GSA (Global Sourcing Association) and other industry associations.

Our turnover in 2017 surpassed €50 million.
4iG currently provides IT outsourcing services for more than 70 international, regional and local enterprises (under NDA), and numerous SMBs.
We manage more than 1 000 servers, 17 000 computers, and handle more than 20 000 tickets monthly.

Working with us is a streamlined process

We’ve been working for multinational companies in the past 15 years, and this is what you can expect from dealing with us:

1st CONTACT

Either through videoconferencing or visiting you personally we can give you a summary of our capabilities, but more importantly we’ll be learning what challenges You face and what You really need.

PROPOSAL

We create a proposal that we can present to you personally, that is tailor-made to your requirements. Every barber uses a razor, but every face is unique.

FINE TUNING THE PROPOSAL

After minimal iteration if you accept our proposal, we can sign a contract, either a framework agreement or a fully defined one, whichever suits you best.

TRANSITION PLAN

In parallel with the contract preparation we’ll be arranging the transition and ramp-up of the services, and provide a transition plan for approval.

KNOWLEDGE TRANSFER

The key to a successful cooperation lies within how well we understand your processes, so we can smoothly align and fit in to your operation. The knowledge transfer for key personnel can happen on-site, remotely through conferencing tools and with the available documentation. Ideally it is the combination of all of those.

RESOURCE PREPARATION

Based on the volume of resource requirements we can allocate engineers from our Shared Service Center or arrange for dedicated ones in a reasonable timeframe. This window is also for making sure we are able to work remotely (technical requirements, accounts, access rights, etc.)

How long does it take?

Within 2-3 months’ time from 1st contact you can have a fully running and managed service.

data protection policy

Let's talk to each other!
Schedule a video call or personal meeting

Our nearshoring team

• Peter Dudas, head of dedicated services
• Zsolt Gera, head of shared services
• Ferenc Fulop, service manager
• Istvan Guzi, solutions sales

4iG Plc.

1037 Budapest, Montevideo u. 8.

Phone: +36 1 270 7600

Fax: +36 1 371 2911

E-mail: [email protected]

Web: www.4ig.hu

DIGITALIZATION
VERTICAL SOLUTIONS

MANAGED
SERVICES

CUSTOM
SOLUTIONS

IT INFRASTRUCTURE

4iG Plc. - Hungary | Details | Data protection policy